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The Microsoft on-demand product is an integrated on-line training experience that includes video, labs, exercises, text and knowledge checks. Attendees experience all of this through an on-demand course player.
The content is based on the same official courseware we use in our instructor-led training, and videos feature engaging experts hand-selected by Microsoft. Unlike other on-demand offerings that offer simulated labs, MOC On-Demand gives you a live, real-time environment for hands-on training.
The On-Demand eLearning Product can also be purchased using 2 SA Vouchers.
This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students who take this course must have a good understanding of how to configure Windows 10 and its features, and how they can use these features in enterprise environments. This course focuses on troubleshooting issues with Windows 10 devices
At Course Completion
After completing this course, students will be able to:
Before attending this course, students must have:
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.