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The vision and purpose of effective IT service management (ITSM) is to efficiently develop, operate and deliver services with value and alignment to the business. In order to successfully manage customer services, they must be defined and documented, including the associated costs.
Building your Service Catalog is a four (4) hour instructor-led, non-certification workshop designed to assist organizations through the difficult journey of service modeling.
This course provides a great opportunity for facilitated discussions about service definitions, the difference between business and technical services and the form and format of an organization`s Service Catalog. The course materials, exercises and discussion provide learners with a solid starting point and the imperative skills to continue defining their services and building their catalog.
Project Management Institute (PMI®) Professional Development Units (PDU’s):
Project Management Professionals earn 4 PDUs upon completion of this course.
The learning objectives of this workshop include:
ITIL Foundation preferred but not required
1/2 Day Course