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ITIL® Overview is effective in both introducing the IT Infrastructure Library® (ITIL®) and IT Service Management (ITSM) Best Practices. The goal of this course is to promote awareness, seek buy-in and introduce a shared vocabulary. The Workshop is comprehensive enough that staff who don`t require Foundation training will receive the most important fundamental concepts and terminology.
At the end of this four (4) hour workshop, learners will be equipped to:
Project Management Institute (PMI®) Professional Development Units (PDUS): ITSM Academy is recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 3 PDUs upon course completion.
Staff, Management and Key Business Customers interested in learning more about ITIL® and ITSM
1/2 Day Course