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ITIL® Overview

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ITIL® Overview is effective in both introducing the IT Infrastructure Library® (ITIL®) and IT Service Management (ITSM) Best Practices. The goal of this course is to promote awareness, seek buy-in and introduce a shared vocabulary. The Workshop is comprehensive enough that staff who don`t require Foundation training will receive the most important fundamental concepts and terminology.


At the end of this four (4) hour workshop, learners will be equipped to:

  • Discuss the need for IT Service Management in an IT organization
  • Recall the major processes as covered in the ITIL® Best Practices
  • Recognize the benefits of ITIL® and ITSM for an organization

Project Management Institute (PMI®) Professional Development Units (PDUS): ITSM Academy is recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 3 PDUs upon course completion.


Staff, Management and Key Business Customers interested in learning more about ITIL® and ITSM

$300.00 List Price

1/2 Day Course

Class Dates

Request a Date or a Private Class below.

3 PDU's
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