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While implementing individual processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five publications of the ITIL core library, ITSM Academy`s class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Course culminates with the MALC certification examination. Successful candidates will receive the designation of ITIL Expert.
Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle®. This virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
– Discuss and understand pure ITIL concepts
– Apply concepts to a “neutral” real world situation
– Learn different perspectives
– Reinforce examinable concepts
Upon successful passing of the exam, the student will be recognized with 5 credits. Passing the exam associated with this course, achieves the ITIL Expert™ Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.
Exam & Certification:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Qualification: Managing Across the Lifecycle Certificate and ITIL Expert™ Designation.
All MAX instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion.
Trainers for this course are ITIL Experts and have successfully completed ITSM Academy’s Managing Across the Lifecycle Train-the-Trainer Program.
At the end of this course, the learner will gain competencies in:
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5 Days Course