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The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL core library, this course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle®.
Embedded into this course is an unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation.
Living the Lifecycle successfully enables active learning by encouraging the participants to:
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice scenario-based questions, leads to the ITIL Intermediate Certificate.
Earn 3 credits of the 22 required to achieve the ITIL Expert™ Certification.
Project Management Institute (PMI®) Professional Development Units (PDUS):
Project Management Professionals earn 22 PDUs upon completion of this course.
All Max instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, Service Transition Certified and have successfully completed ITSM Academy’s Service Transition Train-the-Trainer Program.
NOTE: Learners must bring their own copy of Service Transition to class and have access to the full suite.
Upon successful completion learners will understand:
Candidates for this course have:
The primary audience is:
ITIL® is a registered trade mark of the AXELOS Limited
IT Infrastructure Library® is a registered trade mark of the AXELOS Limited
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Accredited course material is property of ITSM Academy
3 Days Course