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Service Strategy class is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL core library, this three (3) day instructor-led course focuses on designing, developing, and implementing service management, not only as an organizational capability but also as a strategic asset. Course focusing on Strategy principles such as:
Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully en-ables active learning by encouraging the participants to:
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice scenario-based questions, leads to the ITIL Intermediate Certificate.
Project Management Institute (PMI®) Professional Development Units (PDUS):
Project Management Professionals earn 22 PDUs upon completion of this course.
MAX instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, Service Strategy Certified.
Course / Student Material:
Note: Learners must bring their own copy of Service Strategy to class.
Upon successful completion learners will understand:
Candidates for this course have:
3 Days Course