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ITIL® Lifecycle Course – Service Strategy

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Service Strategy class is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL core library, this three (3) day instructor-led course focuses on designing, developing, and implementing service management, not only as an organizational capability but also as a strategic asset. Course focusing on Strategy principles such as:

  • Value Creation
  • Service Assets
  • Service Provider Types
  • Service Structures
  • Fundamentals

Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully en-ables active learning by encouraging the participants to:

  • Discuss and understand pure ITIL concepts
  • Apply concepts to a “neutral” real world situation
  • Learn different perspectives
  • Reinforce examinable concepts


Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice scenario-based questions, leads to the ITIL Intermediate Certificate.

Project Management Institute (PMI®) Professional Development Units (PDUS):

Project Management Professionals earn 22 PDUs upon completion of this course.


MAX instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, Service Strategy Certified.

Course / Student Material:

  • Instructor Led Training and Exercise Facilitation (21 Contact Hours)
  • Access to pre-course recorded training
  • Reviews key ITIL Foundation concepts
  • Describes pre-class reading and assignments
  • Provides tips for exam preparations
  • Learner Manual (excellent post-class reference)
  • Study Aids and Sample Exams, Exam Preparation
  • Participation in a Unique Series of Case Study-Based Exercises – Living the Lifecycle
  • In-Class Examination

Note: Learners must bring their own copy of Service Strategy to class.


Upon successful completion learners will understand:

  • Service Strategy Principles
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks


Candidates for this course have:

  • ITIL Foundation – obtained through ITIL Foundation or Bridge Course


  • 2 years IT Service Management experience
  • A minimum of 21 hours of personal study


The primary audience is:
  • CIOs, CTOs, IT and Business Professionals and Process Owners involved in the strategic planning, execution and control of IT Services
  • Individuals who require a detailed understanding of the ITIL Service Strategy stage and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking to achieve the ITIL Master or ITIL Expert™Certification
ITIL® is a registered trade mark of the AXELOS Limited IT Infrastructure Library® is a registered trade mark of the AXELOS Limited The Swirl logo™ is a registered trade mark of the AXELOS Limited Accredited course material is property of ITSM Academy

$2495.00 List Price

3 Days Course

Class Dates

Request a Date or a Private Class below.

MAX Educ. Savings
22 PDU's
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