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The constant barrage of new technologies and ever evolving business requirements demands an updated approach to IT Service Operation.
Based on the Service Operation publication of the ITIL® core library, this three (3) day instructor-led course provides best-practice advice and guidance on all aspects of managing the day-to-day operation of an organization`s IT Services. It covers issues relating to the people, processes, technology and relationships necessary to ensure the high-quality, cost-effective provision of IT service necessary to meet – and exceed – business needs.
Embedded into this course is our unique virtualization, Living the Lifecycle® which successfully enables active learning by encouraging the participants to:
Project Management Institute (PMI) Professional Development Units (PDUs):
Learners who are Project Management Professionals will earn 22 PDUs upon completion of this course.
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice scenario-based questions, leads to the ITIL Intermediate Certificate.
Max instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™ and / or Service Operation Certified.
Course / Student Material:
Note: Learners will be expected to read the case study and process chapters from the appropriate ITIL book – Service Operation – before the first class date…a minimum 21 hours of personal study.
Upon successful completion learners will understand:
Candidates for this course have:
The primary audience is:
ITIL® is a registered trade mark of the AXELOS Limited
IT Infrastructure Library® is a registered trade mark of the AXELOS Limited
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Accredited course material is property of ITSM Academy
3 Days Course