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This three (3) day instructor-led Service Design course brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL® library, our course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be ultimately be used to transition and operate the service in the production environment.
Embedded into the Service Design course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
This virtualization successfully enables active learning by encouraging the participants to:
Project Management Institute (PMI) Professional Development Units (PDUs):
Project Management Professionals earn 22 PDUs upon completion of this course.
Max instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™ and / or Service Design Certified and have successfully completed the Service Design Train-the-Trainer Program.
Course / Student Material:
Note: Learners must complete the pre-reading assignment and bring their own copy of Service Design to class.
Upon successful completion learners will understand:
Candidates for this course have:
The primary audience is:
ITIL® is a registered trade mark of the AXELOS Limited
IT Infrastructure Library® is a registered trade mark of the AXELOS Limited
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Accredited course material is property of ITSM Academy
3 Days Course