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ITSMA-SD

ITIL® Lifecycle Course – Service Design

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Description

This three (3) day instructor-led Service Design course brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL® library, our course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be ultimately be used to transition and operate the service in the production environment.

Embedded into the Service Design course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.

This virtualization successfully enables active learning by encouraging the participants to:

  • Discuss and understand pure ITIL concepts
  • Apply concepts to a “neutral” real world situation
  • Learn different perspectives
  • Reinforce examinable concepts

Project Management Institute (PMI) Professional Development Units (PDUs):

Project Management Professionals earn 22 PDUs upon completion of this course.

Instructors:

Max instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™ and / or Service Design Certified and have successfully completed the Service Design Train-the-Trainer Program.

Course / Student Material:

  • Three (3) Days Instructor Led Training and Exercise Facilitation (21 Contact Hours)
  • Access to pre-course recorded training
  • Reviews key ITIL Foundation concepts
  • Describes pre-class reading and assignments
  • Provides tips for exam preparations
  • Learner Manual (excellent post-class reference)
  • Study Aids and Sample Exams, Exam Preparation
  • Participation in a Unique Series of Case Study-Based Exercises – Living the Lifecycle
  • In-Class Examination

Note: Learners must complete the pre-reading assignment and bring their own copy of Service Design to class.

Outline

LEARNING OBJECTIVES:

Upon successful completion learners will understand:

  • Management, application and control of all Service Design inputs, outputs, activities and concepts
  • Service Design principles and management of processes
  • Control and coordination of technology related activities and issues
  • Analysis, justification and selection of the implementation approaches
  • Challenges, critical success factors and risks

PreRequisites

Candidates for this course have:

  • ITIL Foundation – obtained through ITIL Foundation or Bridge Course

Recommended:

  • 2 years IT Service Management experience
  • A minimum of 21 hours of personal study
Exam Note: ITIL Foundation certification is required to take the Exam. Proof of certification must be provided a minimum 2 weeks prior to the start of class.

Audience

The primary audience is:

  • CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle
  • Individuals requiring a detailed understanding of the Service Design stage and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking to achieve the ITIL® Master or ITIL Expert™ Certification

ITIL® is a registered trade mark of the AXELOS Limited IT Infrastructure Library® is a registered trade mark of the AXELOS Limited The Swirl logo™ is a registered trade mark of the AXELOS Limited

Accredited course material is property of ITSM Academy

$2495.00 List Price

3 Days Course

Class Dates

Request a Date or a Private Class below.


MAX Educ. Savings
22 PDU's
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