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The old adage “If you are not moving forward, you are moving backwards,” sums up the need for organizations to continually improve service quality, operational efficiency and business continuity. Based on the Continual Service Improvement (CSI) publication within the ITIL® core library, this course focuses on the strategies, concepts and techniques for planning, implementing and optimizing a successful, metrics-driven CSI program.
Embedded into the course is our unique virtualization, Living the Lifecycle®. Within this virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully enables active learning by encouraging participants to:
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multi-ple choice, scenario-based questions, leads to the ITIL Intermediate Qualification – Continual Service Improvement Certificate.
Project Management Institute (PMI®) Professional Development Units (PDUS):
Project Management Pro-fessionals earn 22 PDUs upon completion of this course.
As with all ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real life experiences into lively classroom discussion. Instructors for this course are ITIL Experts, ITIL Continual Service Improvement Certified and have successfully completed ITSM Academy’s Continual Service Improvement (CSI) Train-the-Trainer Program.
Note: Learners must bring their own copy of the Continual Service Improvement book to class.
Upon successful completion learners will understand:
Candidates for this course have:
3 Days Course