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ITIL® Foundation Course

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ITIL Foundation Course at MAX

Our most popular Accredited IT Infrastructure Library® (ITIL®) Training class, this accredited course includes ITSM Academy’s unique Living the Lifecycle exercise, I am the Incident™.

This exercise uses simulation to help learners understand the purpose of and relationships between key ITIL processes.

Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a ‘just-for-fun’ crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework.

This ITIL Foundation course journey is a two and-one-half (2.5) day through the five (5) stages of the ITIL Lifecycle.

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

This course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification. The independent exam is administered on the third afternoon.

Attendees should come ready to participate in lively discussions about process improvements, benefits and challenges.

ITIL Instructors

All Max instructors are ITIL Experts with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this engaging training style encourages active group participation, enabling all learners to absorb a wealth of practical knowledge.


ITIL Certification

Learners will be equipped to earn their ITIL Foundation Certificate in IT Service Management by achieving a passing score (65%) on the 60 minute exam, consisting of 40 multiple choice questions.

ITIL Expert

Earn 2 credits of the 22 required to achieve the ITIL Expert Certification.

Project Management Institute (PMI®) Professional Development Units (PDU’s):

Project Management Professionals earn 22 PDUs upon completion of this course.


The Content

  • Two-and-one-half days instructor led education and exercise facilitation
  • Learner Manual (excellent post-class reference)
  • Sample documents and templates
  • Participation in Living the Lifecycle® exercises including I am the IncidentTM
  • The ITIL Lifecycle Reference Card
  • Personal Action Plan Brochure
  • Reinforcing memory exercises and study aids
  • Sample exams and exam preparation


Participants should be familiar with IT Services before attending this course.


ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:

  • IT Leadership
  • Key Business Managers
  • Network Operations
  • Business Process Analysts
  • Business Analysts
  • IT Consultants
  • Project Managers
  • System Integrators
  • Help Desk / Service Desk Managers and Analysts
  • Managed Service Providers
  • Application Developers
  • Solution Providers and Sales Staff
$1595.00 List Price

3 Days Course

Class Dates

Request a Date or a Private Class below.

MAX Educ. Savings
22 PDU's
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