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ITIL Foundation Course On-Demand


This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognized certificate.

Foundation certification is a pre-requisite for intermediate level ITIL training. Become certified now, at your own pace with this innovative course.

About the Accredited ITIL Foundation Course:

  • Get ITIL Foundation qualified online at your own pace
  • 30 days online access – Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
    • Note: 60 day access is available. Contact Us for information and pricing. Email: [email protected]
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

Course Contents:

  • 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

See course sample lesson video.


Exam Details:

  • Exam duration: 60 minutes.
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here.
  • Exam can be purchased with the course.
  • Exam pass mark: 65% (26/40 questions).
  • Exam language: extra time is available for non-native English speakers. Contact us for current translation availability.
  • Exam value: 2 ITIL credits.

ITIL® is a registered trademark of AXELOS Ltd.

This elearning is delivered in partnership with the IT Training Zone Ltd.  Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner.


Lesson 1: Introducing ITIL Lesson 2: Service management and stakeholders Lesson 3: Functions, roles and processes Lesson 4: The service lifecycle Lesson 5: Service Strategy key concepts Lesson 6: Service Strategy processes Lesson 7: Service Design key concepts Lesson 8: Service Design processes (1) Lesson 9: Service Design processes (2) Lesson 10: Service Transition processes (1) Lesson 11: Service Transition processes (2) Lesson 12: Service Operation processes Lesson 13: Service Operation functions Lesson 14: CSI Lesson 15: Roles Lesson 16: Technology considerations Lesson 17: The sample exam


  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam
See the Terms of Use for technical pre-requisites


ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:
  • IT Leadership
  • Key Business Managers
  • Network Operations
  • Business Process Analysts
  • Business Analysts
  • IT Consultants
  • Project Managers
  • System Integrators
  • Help Desk / Service Desk Managers and Analysts
  • Managed Service Providers
  • Application Developers
  • Solution Providers and Sales Staff
  ITIL® is a registered trade mark of the AXELOS Limited . IT Infrastructure Library® is a registered trade mark of the AXELOS Limited The Swirl logo™ is a registered trade mark of the AXELOS Limited Accredited course material is property of ITSM Academy
$549.00 List Price

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