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ITSMA-SOA

ITIL® Capability Course – Service Offerings and Agreements

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Outline

LEARNING OBJECTIVES:

Upon successful completion learners will understand:

  • Service Management as a practice
  • Service Offerings and Agreements processes
  • Service Portfolio and Service Catalog Management
  • Service Level Management
  • Demand Management including Patterns of Business Activity
  • Supplier and Financial Management
  • Business Relationship Management
  • Operational activities of the processes covered in other lifecycle phases
  • Organizing for Service Operation Functions that perform SOA activities
  • SOA roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors, risks
  • Continual Service Improvement (CSI)

PreRequisites

Candidates for this course have:

  • Prerequisite Certification must be Provided Prior to Class Start
  • ITIL Foundation – obtained through ITIL Foundation or Bridge Course
  • 2 to 4 years IT Service Management experience
  • A minimum of 12 hours of personal study.

Audience

The primary audience is:

  • IT/Business Professionals and Process Owners requiring deep role-based knowledge of the SOA processes
  • Individuals seeking to achieve the ITIL Master or ITIL Expert™ Certification

ITIL® is a registered trade mark of the AXELOS Limited
IT Infrastructure Library® is a registered trade mark of the AXELOS Limited
The Swirl logo™ is a registered trade mark of the AXELOS Limited

Accredited course material is property of ITSM Academy

$2995.00 List Price

5 Days Course

Class Dates

Request a Date or a Private Class below.


38 PDU's
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