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ITIL® Capability Course RCV – Release, Control and Validation

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In today’s dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL® RCV – Release, Control and Validation – processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This (5) five-day RCV course provides the best practice knowledge required to build, test and deploy successful IT services.

Written in-house by the ITSM Academy content team, the five (5) day RCV course includes ITSM Academy`s unique series of exercises, Living the Lifecycle®. Woven through all ITSM Academy`s ITIL certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges. Living the Lifecycle® successfully enables active learning by encouraging participants to:

  • Discuss and understand pure ITIL concepts
  • Apply concepts to a “neutral” real world situation
  • Learn different perspectives
  • Reinforce examinable concepts


Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Certificate.

Project Management Institute (PMI®) Professional Development Units (PDUS):

Project Management Pro-fessionals earn 38 PDUs upon completion of this course.


MAX instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, RCV Certified and have completed RCV Train-the-Trainer Program.

Course / Student Material:

  • Five (5) days of instructor-led education and exercise facilitation
  • Access to ITSM Academy`s Learner Portal – Reviews key ITIL Foundation concepts
    – Assists with pre-class reading and assignments
    – Provides tips for exam preparations
  • GAME ON! An Interactive Learning Experience®
  • Learner Manual (excellent post-class reference)
  • The ITIL Lifecycle Card
  • Personal Action Plan Brochure
  • Study Aids, Sample Exams and Exam Preparation
  • Participation in Living the Lifecycle®, ITSM Academy’s unique series of exercises
  • In-Class Exam


Upon successful completion learners will understand:

  • Service Management as a Practice
  • The Release, Control and Validation Processes:
    • Change Management
    • Service Asset and Configuration Management
    • Knowledge Management
    • Release Management
    • Service Validation and Testing
    • Evaluation and Request Fulfillment
  • Business Value of Implementing each Process
  • Objectives and Basic Concepts Related to Each Process
  • Activities and Roles Involved and their Relationships
  • Technology and Implementation Considerations
  • Continual Service Improvement (CSI)


Candidates for this course have:

  • ITIL Foundation – obtained through ITIL Foundation or Bridge Course
  • 2 to 4 years IT Service Management experience
  • Completed a minimum of 12 hours of personal study


The primary audience is:
  • IT and Business Professionals, as well as Process Owners, requiring deep role-based knowledge of the RCV processes
  • Individuals seeking to achieve the ITIL Master or ITIL Expert™Certification
ITIL® is a registered trade mark of the AXELOS Limited IT Infrastructure Library® is a registered trade mark of the AXELOS Limited The Swirl logo™ is a registered trade mark of the AXELOS Limited Accredited course material is property of ITSM Academy
$2995.00 List Price

5 Days Course

Class Dates

Request a Date or a Private Class below.

MAX Educ. Savings
38 PDU's
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