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In today’s dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL® RCV – Release, Control and Validation – processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This (5) five-day RCV course provides the best practice knowledge required to build, test and deploy successful IT services.
Written in-house by the ITSM Academy content team, the five (5) day RCV course includes ITSM Academy`s unique series of exercises, Living the Lifecycle®. Woven through all ITSM Academy`s ITIL certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges. Living the Lifecycle® successfully enables active learning by encouraging participants to:
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Certificate.
Project Management Institute (PMI®) Professional Development Units (PDUS):
Project Management Pro-fessionals earn 38 PDUs upon completion of this course.
MAX instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, RCV Certified and have completed RCV Train-the-Trainer Program.
Course / Student Material:
Upon successful completion learners will understand:
Candidates for this course have:
5 Days Course