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ITIL® Capability Course – Planning, Protection & Optimization

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Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/reseller/service provider doesn’t explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own.

During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer’s requirements for availability, capacity, continuity and security. The (5) five-day ITIL Capability Course – Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the "warranty" processes to ensure that IT services are fit for use.

Written in-house by the ITSM Academy content team, the course includes ITSM Academy`s unique series of exercises, Living the Lifecycle®. Woven through all ITSM Academy`s ITIL certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges. Living the Lifecycle® successfully enables active learning by encouraging participants to:

  • Discuss and understand pure ITIL concepts
  • Apply concepts to a “neutral” real world situation
  • Learn different perspectives
  • Reinforce examinable concepts


Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Certificate.

Project Management Institute (PMI®) Professional Development Units (PDUS):

Project Management Pro-fessionals earn 38 PDUs upon completion of this course.


As with all ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts, PPO Certified and have completed ITSM Academy’s PPO Train-the-Trainer Program.

Course / Student Material:

  • Five (5) days of instructor-led education and exercise facilitation
  • Access to ITSM Academy`s Learner Portal – Reviews key ITIL Foundation concepts
    – Assists with pre-class reading and assignments
    – Provides tips for exam preparations
  • GAME ON! An Interactive Learning Experience®
  • Learner Manual (excellent post-class reference)
  • The ITIL Lifecycle Card
  • Personal Action Plan Brochure
  • Study Aids, Sample Exams and Exam Preparation
  • Participation in Living the Lifecycle®, ITSM Academy’s unique series of exercises
  • In-Class Exam


Upon successful completion learners will understand:

  • Service Management as a Practice
  • Planning, Protection and Optimization Processes
    • Availability Management
    • Capacity Management
    • IT Service Continuity Management (ITSCM)
    • Information Security Management
    • Demand Management
  • Roles and Responsibilities
  • Technology and implementation consideration
  • Challenges, critical success factors and risks


Candidates for this course have:

  • ITIL Foundation – obtained through ITIL Foundation or Bridge Course
  • ITIL Foundation certification is required to take the Exam. Proof of certification must be provided 2 weeks prior to the start of class.


  • 2 to 4 years IT Service Management experience
  • A minimum of 12 hours of personal study


The primary audience is:

  • IT/Business Professionals and Process Owners requiring deep role-based knowledge of the PPO processes
  • Individuals seeking to achieve the ITIL Master or ITIL Expert™Certification

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Accredited course material is property of ITSM Academy

$2995.00 List Price

5 Days Course

Class Dates

Request a Date or a Private Class below.

38 PDU's
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