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Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/reseller/service provider doesn’t explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own.
During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer’s requirements for availability, capacity, continuity and security. The (5) five-day ITIL Capability Course – Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the "warranty" processes to ensure that IT services are fit for use.
Written in-house by the ITSM Academy content team, the course includes ITSM Academy`s unique series of exercises, Living the Lifecycle®. Woven through all ITSM Academy`s ITIL certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges. Living the Lifecycle® successfully enables active learning by encouraging participants to:
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Certificate.
Project Management Institute (PMI®) Professional Development Units (PDUS):
Project Management Pro-fessionals earn 38 PDUs upon completion of this course.
As with all ITSM Academy Training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts, PPO Certified and have completed ITSM Academy’s PPO Train-the-Trainer Program.
Course / Student Material:
Upon successful completion learners will understand:
Candidates for this course have:
ITIL Foundation certification is required to take the Exam. Proof of certification must be provided 2 weeks prior to the start of class.
The primary audience is:
ITIL® is a registered trade mark of the AXELOS Limited
IT Infrastructure Library® is a registered trade mark of the AXELOS Limited
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Accredited course material is property of ITSM Academy
5 Days Course