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Long gone are the days where the datacenter was in the basement and the “helpless desk” was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. This (5) five-day ITIL Capability Course – Operational Support and Analysis (OSA) – provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet the business` needs, while preventing and reducing the costs of outages and lost productivity.
Written in-house by the ITSM Academy content team, the course includes ITSM Academy`s unique series of exercises, Living the Lifecycle®. Woven through all ITSM Academy`s ITIL certification classes, this series brings processes and concepts to life and identifies practical ways to overcome real-world challenges. Living the Lifecycle® successfully enables active learning by encouraging participants to:
Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL Intermediate Certificate.
Project Management Institute (PMI®) Professional Development Units (PDUS):
Learners who are Project Management Professionals earn 38 PDUs upon completion of this course.
Max instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real life experiences into lively classroom discussion. Trainers for this course are ITIL Experts™, OSA Certified and have completed ITSM Academy`s OSA Train-the-Trainer Program.
Course / Student Material:
Upon successful completion learners will understand:
Candidates for this course have:
The primary audience is:
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Accredited course material is property of ITSM Academy
5 Days Course