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CCC-IT01

Introduction to IT4IT

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Description

About IT4IT

The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model for managing the business of IT. It provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The end-to-end, ‘how to’ emphasis of the IT Value Chain and IT4IT Reference Architecture also enables the state of services that IT delivers to be systematically tracked across the service lifecycle.

The IT Value Chain

The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are:

  • Strategy to Portfolio
  • Request to Fulfill
  • Requirement to Deploy
  • Detect to Correct

Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle.

About This Course

This is an introductory course designed to provide participants with a basic understanding of the business of IT within an organization and how the IT4IT normative standard can be used to understand and drive improvements to the business of IT.

Upon Completion

Upon completion, the student will have a basic understanding of the business of IT, the IT4IT normative standard and where they fit in the overall model.

Learning Objectives

  • Understand the business of IT
  • Understand the IT Value Chain
  • Be able to describe the S2C Value Stream
  • Be able to describe the R2D Value Stream
  • Be able to describe the R2F Value Stream
  • Be able to describe the D2C Value Stream
  • Be able to describe the Supporting activities of IT4IT

Outline

  • Overview
  • Definitions
  • What is the IT Value Chain?
  • IT Value Chain and IT4IT Reference Architecture
  • IT Value Streams
  • Strategy to Portfolio
  • Requirement to Deploy
  • Request to Fulfill
  • Detect to Correct

PreRequisites

None

Audience

Designed for those IT Professionals who are new to the topic of IT4IT and want to learn the basics and how they fit in the overall Business of IT.

$695.00 List Price

1 Day Course

Class Dates

Request a Date or a Private Class below.


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