
Maxtrain.com - info@maxtrain.com - 513-322-8888 - 866-595-6863
Certified Agile Process Owner
Description
This 16 hour instructor led course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough` process and how to continually align process performance with overall business goals.
Class also includes experiential exercises, GAME ON! An Interactive Learning Experience® and access to ITSM Academy`s Learner Portal.
Learning Objectives: The learning objectives for this course include an understanding of:
- Basic Agile and Agile Service Management concepts
- Process owner role and responsibilities
- Managing and prioritizing a process backlog
- Creating and utilizing user stories
- Collaborating with process stakeholders and other process owners
- Overseeing Agile process design and improvement activities
- Managing organizational change activities
- Monitoring and measuring process performance
- Conducting process reviews and identifying improvements
Outline
- Sixteen (16) hours of instructor-led training and exercise facilitation
- Agile Service Management Guide (pre-class resource)
- Learner Manual (excellent post-class reference)
- Participation in unique exercises designed to apply concepts
- Participation in our GAME ON! An Interactive Learning Experience®
- Learner Personal Action Plan
- Sample documents, templates, tools and techniques
- Access to additional sources of information and communities
- Access to ITSM Academy`s Learner Portal
PreRequisites
- Familiarity with Scrum
- Familiarity with IT and IT services
- Study the Agile Service Management Guide (required)
Audience
- Process owners
- Process managers
- Employees and managers responsible for designing, reengineering or improving processes
- Consultants guiding their clients through process improvement initiatives
- Anyone responsible for:
- Managing process-related requirements
- Ensuring the efficiency and effectiveness of processes
- Maximizing the value of processes
$1395.00
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2 Days Course |