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ITSMA-CAPO

Certified Agile Process Owner

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Description

This 16 hour instructor led course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough` process and how to continually align process performance with overall business goals.

Class also includes experiential exercises, GAME ON! An Interactive Learning Experience® and access to ITSM Academy`s Learner Portal.

Learning Objectives: The learning objectives for this course include an understanding of:

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritizing a process backlog
  • Creating and utilizing user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organizational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

Outline

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • Agile Service Management Guide (pre-class resource)
  • Learner Manual (excellent post-class reference)
  • Participation in unique exercises designed to apply concepts
  • Participation in our GAME ON! An Interactive Learning Experience®
  • Learner Personal Action Plan
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities
  • Access to ITSM Academy`s Learner Portal

PreRequisites

  • Familiarity with Scrum
  • Familiarity with IT and IT services
  • Study the Agile Service Management Guide (required)

Audience

  • Process owners
  • Process managers
  • Employees and managers responsible for designing, reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximizing the value of processes
$1295.00 List Price

2 Days Course

Class Dates

Request a Date or a Private Class below.


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